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| − | ====Q: Why aren't my workflow messages arriving?====
| + | #REDIRECT [[Workflows_Overview#Reasons_workflow_messages_aren.27t_arriving]] |
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| − | =====A: Some common reasons for workflow messages not arriving are:=====
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| − | # Your [[Browser|browser]] has a pop-up blocker. | |
| − | # [[Workflow|Workflows]] are not enabled.
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| − | # There is another [[Workflow|workflow]] triggering on the same status.
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| − | # Your [[Workflow|workflow]] is not configured properly.
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| − | =====Solution to:=====
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| − | # Allow [[SmartSimple]] as a trusted site '''''or''''' check your [[Browser|browser]] for any tool bars that may be blocking the pop-ups '''''or''''' set the [[Workflow|workflows]] to [[Workflow - Silent Mode|suppress pop-ups]]. | |
| − | # Typically in [[UTA]]s, you will need to edit the ''template'' and enable [[Workflow|workflows]] for the level at which they are being triggered.
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| − | # You will need to review the other [[Workflow|workflows]] to make sure that two [[Workflow|workflows]] are not triggering on the same status.
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| − | # You will need to review the configuration of the [[Workflow|workflows]] to ensure that the connectors are set appropriately as well as the individual tasks that are to take place.
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| − | [[Category:FAQ]][[Category:Universal Tracking Application]][[Category:Workflows]]
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