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Browser

1,179 bytes removed, 18:59, 17 March 2023

→‎For iOS and Android (Tablet and Phone)

__TOC__=Supported Web Browsers=The following web browsers are supported by SmartSimple Cloud. For the best experience we suggest using the latest version of Chrome or Safari.

==GeneralFor Windows, macOS or Linux==SmartSimple is accessed through popular {| class="wikitable"|-||Google Chrome||two most recent versions https://www.google.com/chrome/|-||Mozilla Firefox||two most recent versions https://www.mozilla.org/en-US/|-||Apple Safari||two most recent versions https://www.apple.com/safari/|-||Microsoft Edge Chromium||two most recent versions https://www.microsoft.com/en-us/edge/|-||Microsoft Internet browsers.Explorer and Edge (Non-Chromium)||Not Supported †|}

By the '''two most recent versions''', we are referring to the current version published by the manufacturer excluding beta releases, and the previous version. Other browsers or older versions of supported browsers aren’t guaranteed to support all features.

†Support for Internet Explorer ended November 2020. '''Compatibility Mode''' and ''' Internet Explorer mode''' are '''NOT''' supported.

==Internet Browser Support on PC/Desktop Devices==The following browsers are currently supported: * '''Chrome''': two most recent versions* [http://www.google.com/chrome/ download]* '''Firefox''': two most recent versions* [http://www.mozilla.org/ download]* '''Safari''': two most recent versions* [http://www.apple.com/safari/ download]* '''Internet Explorer''' [http://windows.microsoft.com/en-IE/internet-explorer/download-ie download]: version 11.0 For iOS and higher* '''Microsoft Edge''': two most recent versions* [https://www.microsoft.com/en-ca/download/details.aspx?id=48126 download]  All browsers listed above are supported on all '''Windows''', '''OS X''' Android (Tablet and '''Linux''' Operating Systems that are explicitly stated as supported by the individual browser manufacturer.    Phone)===Unsupported browser message===If the Browser being used is not supported then user will be presented with a message on the login page to inform them of this fact. The exact wording of the alert is shown below. '''''We have detected that you are using an unsupported browser. If you continue to use this browser, the site may not display properly. To view a list of supported browsers, please visit http://wiki.smartsimple.com/wiki/Browser.'''''  User should upgrade to a supported version of the browser. ==Internet Browser Support on Mobile Devices==SmartSimple supports native browsers on iOS and Android. Platform support for mobile devices extends to Arcadia and Arcadia X interfaces only. The Classic interface is not supported on mobile devices. 

{| class="wikitable"

|-

||'''Mobile Operating System'''

||'''Supported Browser'''

|-

||iOS

||Apple Safari

|-

||Android

||Google Chrome

|}

==Notes==

* '''Note 1:''' As of Jan. 12, 2016, only the most recent version of Internet Explorer, available for the Windows operating system in use, will be supported. See table above. This is reflective of [https://support.microsoft.com/en-us/gp/microsoft-internet-explorer/ Microsoft's browser version support policy]. SmartSimple will also be providing support for the version previous to the most current version available (Internet Explorer 10).

* '''Note 2:''' Internet Explorer compatibility should not be enabled for access to SmartSimple as some items such icons displayed on buttons (Font Awesome) will not be displayed correctly. For additional information on disabling Internet Explorer compatibility mode see [http://kb.mit.edu/confluence/display/istcontrib/How+to+change+your+setting+for+Compatibility+mode+for+Internet+Explorer Disable Compatibility Mode]

* '''Note 3:''' Firefox, Chrome, Safari and Microsoft Edge support applies to the current version published by the manufacturer '''excluding beta releases''', and the previous version.

==Browser and Device Performance==

 

Here are some things you can do to ensure optimal performance of your device and browser.

*Ensure your device is fully charged or connected to power

*Close other applications

*Disable or remove unneeded browser plugins

*Ensure you are on the latest stable version of your browser

*Switch to a different browser (Google Chrome is considered the fastest for Windows)

*Restart your device or browser

*Clear Browser Cache (Ctrl+Shift+Del)

[[Category:GlossaryInterface]]

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Mark Bridger

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