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==Overview==In addition to the [[instance ]] that your organisation organization uses for day to day work, all [[SmartSimple customers ]] clients have access to a second, backup instance.

These The backup instances instance is a copy of your '''live''' SmartSimple are updated nightly with all the current information instance from the main instance as it exists at about 3:00 a.mprevious day. 

You can log into the The backup instance of your SmartSimple is synced nightly with all the same username and current information from your main instance as it existed when the backup is performed each night. For example, if you change your password as on the production live instanceof SmartSimple, the backup will reflect your new password after its nightly updated. 

{| class="wikitable"|-!|Backup||The backup environment is a warm backup. This means that it is always running and available, just like the production (live) environment. However, the backup is ''not''Please note a real-time continuous sync. Rather, the backup only synchronizes from the production servers once a day over night. This means that modifications to the production environment of your SmartSimple instance will not be immediately reflected onto the backup - the delay could be up to 24 hours.|-!|Archive||The archive storage retains the daily backups of the database for up to 90 days. This environment is not an accessible web server; it is only used to store each daily database backup.|} ==Using the Backup Instance=====Locating Your Backup Instance===Depending on the location of your production instance, you can determine the location of your backup instance using the following table:  {| class="wikitable"|-||'''Production Instance'''||'''Backup Instance'''|-||alias.smartsimple.com||alias.smartsimplebk.com|-||alias.smartsimple.biz||alias.smartsimplebk.biz|-||alias.smartsimple2.biz||alias.smartsimple2bk.biz|-||alias.smartsimple.ca||alias.smartsimplebk.ca|-||alias.smartsimple.us||alias.smartsimplebk.us|-||alias.smartsimple.ie||alias.smartsimplebk.ie|} In most cases, the backup instance is therefore accessed by inserting a "'''bk'''" into the [[URL]] of your production instance. The '''bk ''' is added after the '''smartsimple '''part of the URL, but before the domain ending ('''.com, .biz, .ca, '''etc).  <pre> You can log into the backup instance with the same username and password as the production instance. </pre>In the image below, the user is logged into the backup instance. Note the bk in the URL, as well as the header that states '''Environment: Backup'''.:: [[File:Backup example.png|700px|border]] ===When to Use the Backup Instance===Because the backup instance has no impact on live users, it is best used for any changes or updates to the production instance that should be tested. Changes that are successfully tested on the backup can then be repeated on the production instance in order for them to actually reflect onto the live system. The backup is also a great resource to allow new internal users who are unfamiliar with the SmartSimple system to learn how to navigate. '''Note:''' Any changes to the data or the structure of the backup instance will be overwritten when the live data transfer takes place at 3:00 a.mnightly backup executes.  ===System Upgrades===When system [[Upgrade|upgrades]] are scheduled the following morningbackup servers are updated '''two weeks prior''' to the production servers for testing purposes.

When system [[Upgrade|upgrades]] are The next upgrade is scheduled the backup server is updated 2 days earlier than your production server for testing purposes. See [[Upgrades#System Upgrade Process|here]] for further informationfor '''{{CurrentUpgradeDate}}'''.

Depending on ==See Also==* [[How the location of your production instance, you can determine the location of your backup instance using the following table:SmartSimple Support Desk Works]]* [[Instance]]

{| border="1" style="color[[Category:green; background-colorSystem Management]][[Category:#ffffcc;"!Production Instance !! Backup Instance|-|&nbsp;&nbsp;<nowiki>alias.smartsimple.com </nowiki>&nbsp;&nbsp; || &nbsp;&nbsp;<nowiki>alias.smartsimple.us</nowiki>|-|&nbsp;&nbsp;<nowiki>alias.smartsimple.biz</nowiki> &nbsp;&nbsp;|| &nbsp;&nbsp;<nowiki>alias.smartsimplebk.biz</nowiki> |-|&nbsp;&nbsp;<nowiki>alias.smartsimple2.biz</nowiki> &nbsp;&nbsp;|| &nbsp;&nbsp;<nowiki>alias.smartsimple2bk.biz</nowiki>|-|&nbsp;&nbsp;<nowiki>alias.smartsimple.ca</nowiki>&nbsp;&nbsp; || &nbsp;&nbsp;<nowiki>alias.smartsimple2.ca</nowiki>Upgrades|}Upgrades]]