Access ==Overview==In addition to the [[instance]] that your Backup Instanceorganization uses for day to day work, [[SmartSimple]] clients have access to a second backup instance.
In addition the instance that our organisation used for day to day work, all SmartSimple customers have access to a second, The backup instance.These backup instances of SmartSimple are updated nightly with all the current information from the main instance as it exists at about 3:00 is a.m.You can log into the backup instance with the same username and password as the production instance.Please note that any changes to the data or the structure copy of the backup instance will be overwritten when the your '''live data transfer takes place at 3:00 a.m.Finding Your Backup InstanceDepending on the location of your production ''' SmartSimple instance, you can determine from the location of your backup instance using the following tableprevious day.
Production Instance -> Backup InstanceThe backup instance of your SmartSimple is synced nightly with all the current information from your main instance as it existed when the backup is performed each night. For example, if you change your password on the live instance of SmartSimple, the backup will reflect your new password after its nightly updated.
http://xyz{| class="wikitable"|-!|Backup||The backup environment is a warm backup. This means that it is always running and available, just like the production (live) environment. However, the backup is ''not'' a real-time continuous sync.smartsimpleRather, the backup only synchronizes from the production servers once a day over night. This means that modifications to the production environment of your SmartSimple instance will not be immediately reflected onto the backup - the delay could be up to 24 hours.com |->http://xyz!|Archive||The archive storage retains the daily backups of the database for up to 90 days.smartsimpleThis environment is not an accessible web server; it is only used to store each daily database backup.us|}
http==Using the Backup Instance=====Locating Your Backup Instance===Depending on the location of your production instance, you can determine the location of your backup instance using the following table://xyz.smartsimple.biz -> http://xyz.smartsimple2.biz or http://xyz2.smartsimple2.biz
http://xyz{| class="wikitable"|-||'''Production Instance'''||'''Backup Instance'''|-||alias.smartsimple.com||alias.smartsimplebk.com|-||alias.smartsimple.biz||alias.smartsimplebk.biz|-||alias.smartsimple2.biz||alias.smartsimple2bk.biz|-||alias.smartsimple.ca ||alias.smartsimplebk.ca|-||alias.smartsimple.us||alias.smartsimplebk.us|-||alias.smartsimple.ie||alias.smartsimplebk.ie|} In most cases, the backup instance is therefore accessed by inserting a "'''bk'''" into the [[URL]] of your production instance. The '''bk ''' is added after the '''smartsimple '''part of the URL, but before the domain ending ('''.com, .biz, .ca, '''etc). <pre> httpYou can log into the backup instance with the same username and password as the production instance. </pre>In the image below, the user is logged into the backup instance. Note the bk in the URL, as well as the header that states '''Environment: Backup'''.:: [[File:Backup example.png|700px|border]] ===When to Use the Backup Instance===Because the backup instance has no impact on live users, it is best used for any changes or updates to the production instance that should be tested. Changes that are successfully tested on the backup can then be repeated on the production instance in order for them to actually reflect onto the live system. The backup is also a great resource to allow new internal users who are unfamiliar with the SmartSimple system to learn how to navigate. '''Note://xyz''' Any changes to the data or the structure of the backup instance will be overwritten when the nightly backup executes. ===System Upgrades===When system [[Upgrade|upgrades]] are scheduled the backup servers are updated '''two weeks prior''' to the production servers for testing purposes. ====System Upgrade Schedule===={{Upgrade Schedule}} The next upgrade is scheduled for '''{{CurrentUpgradeDate}}'''. ====System Upgrade Process====The objective of our system upgrade process is to ensure that customers have a chance to review how their applications and information will work following a system upgrade, without compromising the integrity of their current production system. In order to take advantage of this, the backup instance must be used. The backup update allows for instance-specific testing, as you can log into your respective backup instance and test the changes against your most current data and configuration. If you have any questions about accessing your backup instance, contact the [[How the SmartSimple Support Desk Works|SmartSimple Support Desk]].smartsimple2 For more information about our specific upgrade process, see [[Upgrades#System Upgrade Process|here]].ca ==See Also==* [[How the SmartSimple Support Desk Works]]* [[Instance]] [[Category:System Management]][[Category:Upgrades|Upgrades]]
