Changes

* ==Overview==In addition to the [[instance ]] that your organisation organization uses for day to day work, [[SmartSimple customers ]] clients have access to a second backup instance.

* These The backup instances instance is a copy of your '''live''' SmartSimple are updated nightly with all the current information instance from the main instance as it existed when the backup is performed each night.* You can log into the backup instance with the same username and password as the production instanceprevious day. 

'''Please note that any changes to The backup instance of your SmartSimple is synced nightly with all the current information from your main instance as it existed when the data or backup is performed each night. For example, if you change your password on the structure live instance of SmartSimple, the backup instance will be overwritten when the reflect your new password after its nightly backup executesupdated.''' 

===System Upgrades=Using the Backup Instance== When system [[Upgrade|upgrades]] are scheduled the backup servers are updated one week prior to the production servers for testing purposes.  See [[Upgrades#System Upgrade Process|here]] for further information.  ===Finding Locating Your Backup Instance=== Depending on the location of your production instance, you can determine the location of your backup instance using the following table: 

:::{| borderclass="1wikitable" style="color:green; background-color:#ffffcc;"!Production Instance !! Backup Instance|-|&nbsp;&nbsp;<nowiki>alias.smartsimple.com </nowiki>&nbsp;&nbsp; || &nbsp;&nbsp;<nowiki>alias.smartsimplebk.com</nowiki>

|&nbsp;&nbsp;<nowiki>alias.smartsimple.biz</nowiki> &nbsp;&nbsp;|'''Production Instance'''| &nbsp;&nbsp;<nowiki>alias.smartsimplebk.biz</nowiki> |'''Backup Instance'''

|&nbsp;&nbsp;<nowiki>|alias.smartsimple2smartsimple.biz</nowiki> &nbsp;&nbsp;com|| &nbsp;&nbsp;<nowiki>alias.smartsimple2bksmartsimplebk.biz</nowiki>com

|&nbsp;&nbsp;<nowiki>|alias.smartsimple3smartsimple.biz</nowiki> &nbsp;&nbsp;|| &nbsp;&nbsp;<nowiki>alias.smartsimple3bksmartsimplebk.biz</nowiki>

|&nbsp;&nbsp;<nowiki>|alias.smartsimple4smartsimple2.biz</nowiki> &nbsp;&nbsp;|| &nbsp;&nbsp;<nowiki>alias.smartsimple4bksmartsimple2bk.biz</nowiki>

|&nbsp;&nbsp;<nowiki>|alias.smartsimple.ca</nowiki>&nbsp;&nbsp; || &nbsp;&nbsp;<nowiki>alias.smartsimplebk.ca</nowiki>

|&nbsp;&nbsp;<nowiki>|alias.smartsimple.us</nowiki>&nbsp;&nbsp; || &nbsp;&nbsp;<nowiki>alias.smartsimplebk.us</nowiki>

|&nbsp;&nbsp;<nowiki>|alias.smartsimple.ie</nowiki>&nbsp;&nbsp; || &nbsp;&nbsp;<nowiki>alias.smartsimplebk.ie</nowiki>

In most cases, the backup instance is therefore accessed by inserting a "'''bk'''" into the [[URL]] of your production instance. The '''bk ''' is added after the '''smartsimple '''part of the URL, but before the domain ending ('''.com, .biz, .ca, '''etc).  <pre> You can log into the backup instance with the same username and password as the production instance. </pre>In the image below, the user is logged into the backup instance. Note the bk in the URL, as well as the header that states '''Environment: Backup'''.:: [[File:Backup example.png|700px|border]] ===When to Use the Backup Instance===Because the backup instance has no impact on live users, it is best used for any changes or updates to the production instance that should be tested. Changes that are successfully tested on the backup can then be repeated on the production instance in order for them to actually reflect onto the live system. The backup is also a great resource to allow new internal users who are unfamiliar with the SmartSimple system to learn how to navigate. '''Note:''' Any changes to the data or the structure of the backup instance will be overwritten when the nightly backup executes. ===System Upgrades===When system [[Upgrade|upgrades]] are scheduled the backup servers are updated '''two weeks prior''' to the production servers for testing purposes. ====System Upgrade Schedule===={{Upgrade Schedule}} The next upgrade is scheduled for '''{{CurrentUpgradeDate}}'''. ====System Upgrade Process====The objective of our system upgrade process is to ensure that customers have a chance to review how their applications and information will work following a system upgrade, without compromising the integrity of their current production system. In order to take advantage of this, the backup instance must be used. The backup update allows for instance-specific testing, as you can log into your respective backup instance and test the changes against your most current data and configuration. If you have any questions about accessing your backup instance, contact the [[How the SmartSimple Support Desk Works|SmartSimple Support Desk]].  For more information about our specific upgrade process, see [[Upgrades#System Upgrade Process|here]]. ==See Also==* [[How the SmartSimple Support Desk Works]]* [[Instance]] [[Category:System Management]][[Category:Upgrades| Upgrades]]