Template:Upgrade Schedule Details

The following tables outline the detailed upgrade release cycle

If you are subscribed to our Public Cloud offering your SmartSimple system will be automatically upgraded according to the following schedule

Offering	Environment	Date	Maintenance Window	Typical Downtime
Public Cloud	Production	Last Thursday of an upgrade month	22:00 - 23:59 EST	5 minutes
Public Cloud	Backup	Two weeks prior to the production upgrade	22:00 - 23:59 EST	5 minutes

If you are subscribed to our Private Cloud offering with managed upgrades your SmartSimple system will be automatically upgraded according to the following schedule

Offering	Environment	Date	Maintenance Window	Typical Downtime
Private Cloud - Managed Upgrades	Production	Two weeks post Public Cloud upgrades (the second Thursday after the Public Cloud production upgrade)	22:00 - 23:59 local time	5 minutes
Private Cloud - Managed Upgrades	Development/Test	Two weeks post Public Cloud upgrades (the second Thursday after the Public Cloud production upgrade)	22:00 - 23:59 local time	5 minutes
Private Cloud - Managed Upgrades	Backup	Two weeks prior to the production ugprade (the last Thursday of an upgrade month and the same day as the Public Cloud production ugprade)	22:00 - 23:59 local time	5 minutes

If you are subscribed to our Private Cloud offering with client-managed upgrades your SmartSimple system is only upgraded manually by your system administrator or by sending a request to SmartSimple. The upgrade package is made available for you according to the following schedule

Offering	Environment	Date	Maintenance Window	Typical Downtime
Private Cloud - Client-Managed Upgrades	All	Two weeks post Public Cloud upgrades (the second Thursday after the Public Cloud production upgrade)	22:00 - 23:59 local time	5 minutes