Smartstaff, administrator
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→10. Help and Documentation
===10. Help and Documentation===
Its best if a system can be used without any documentation, but when you need documentation make sure:
# It appears where it is needed
# List out the concrete steps
# Keep the instructions short
And remember many users don’t want to have to read instructions.
Help users understand what is expected of them and how to do it by including context-sensitive instructions, highlighting new features and changes in functionality.
Ask yourself: is my help documentation where it is needed, can my users understand what they need to do and are my users aware of new functionality and changes?