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If you are subscribed to part of our Public Cloud offering Key Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally North American Clients are on the Key release. {| class="wikitable" style="width: 85%;"|-||'''Hosting'''||'''Environment'''||'''Date'''||'''Maintenance Window'''||'''Typical Downtime'''
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|style="width: 22%;"|Public CloudKey Release|style="width: 10%;"|Production|style="width: 40%;"|Second Thursday of an upgrade month||22:00 - 23:59 EST||5 minutes
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|Public Cloud|Key Release||Backup||Two weeks prior to the production upgrade||22:00 - 23:59 EST||5 minutes
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If you are part of our Global Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally clients in Europe, Middle East and Asia as well as Managed Dedicated clients are on this release.
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|style="width: 22%;"|Private Cloud - Managed UpgradesGlobal Release|style="width: 10%;"|Production|style="width: 40%;"|Fourth Thursday of an upgrade month||22:00 - 23:59 local time||5 minutes
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|Private Cloud - Managed Upgrades|Global Release||Development/Test||Fourth Thursday of an upgrade month||22:00 - 23:59 local time||5 minutes
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|Private Cloud - Managed Upgrades|Global Release||Backup||Second Thursday of an upgrade month||22:00 - 23:59 local time||5 minutes
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If you are on dedicated environment that is client-managed your SmartSimple Cloud system is only upgraded manually by your system administrator or by submitting a request to SmartSimple. The upgrade package is made available for you according to the following schedule.
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|style="width: 22%;"|Private Cloud - Client-Managed UpgradesGlobal Release|style="width: 10%;"|All|style="width: 40%;"|Fourth Thursday of an upgrade month||client-managed||5 minutes
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