User Delegation

Overview

This delegation feature allows users to assign delegates who can emulate them within the system for a set period. This is useful for times when a user will be out of the office, such as for vacation, maternity leave, or other temporary absences. Users can select a delegate like a manager, co-worker, or colleague who can execute their tasks during their absence.

With this feature, there is no need to temporarily modify role permissions or assign other users to specific records. It is also not limited to internal users; external users such as applicants can designate a co-applicant to assist with their application process if allowed.

Delegate Notification and Emulation

Once a user is delegated, the delegate will receive an email notification. Upon logging in, the delegate will see an icon in the global header to temporarily emulate the user. Below is an example of how this feature works:

Example Scenario

As a staff member going out of the office, you can delegate another user by following these steps:

Select the user menu in the top right corner and click on the personal settings link.
Go to the "Other" tab and toggle on "Enable Delegation".
Select the user to delegate to by typing their email and selecting from the autocomplete options.
Set the delegation period start and end dates.
Optionally load a sample message to notify others of your out-of-office status.
Click save to send the email notification to the delegate.

The delegate can then log in and see the delegation button, which allows them to emulate the user and perform tasks on their behalf. All actions taken by the delegate will be recorded in the audit logs.

Setting Up Delegation

To configure delegation settings:

Sign in as a global administrator and go to the global settings.
Navigate to the security tab and select "System Feature Permissions".
Go to the features tab to find delegation settings.
Configure "Roles that can delegate" and "Roles to delegate to". Note that global administrators can only delegate to other global administrators, and internal users can only delegate to other internal users.

Conclusion

This delegation feature in Smart Simple Cloud provides greater flexibility for managing out-of-office times. For any questions or further assistance, please contact Platform Solutions at smartsimple.com.

Thank you and have a great day!

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