Template:Upgrade Schedule Details
The following tables outline the detailed upgrade release cycle.
If you are part of our Key Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally North American Clients are on the Key release.
| Hosting | Environment | Date | Maintenance Window | Typical Downtime |
| Key Release | Production | Second Thursday of an upgrade month | 22:00 - 23:59 EST | 5 minutes |
| Key Release | Backup | Two weeks prior to the production upgrade | 22:00 - 23:59 EST | 5 minutes |
If you are part of our Global Release your SmartSimple Cloud system will be automatically upgraded according to the following schedule. Generally clients in Europe, Middle East and Asia as well as Managed Dedicated clients are on the Global release.
| Hosting | Environment | Date | Maintenance Window | Typical Downtime |
| Global Release | Production | Fourth Thursday of an upgrade month | 22:00 - 23:59 local time | 5 minutes |
| Global Release | Development/Test | Fourth Thursday of an upgrade month | 22:00 - 23:59 local time | 5 minutes |
| Global Release | Backup | Second Thursday of an upgrade month | 22:00 - 23:59 local time | 5 minutes |
If you are on dedicated environment that is client-managed your SmartSimple Cloud system is only upgraded manually by your system administrator or by submitting a request to SmartSimple. The upgrade package is made available for you according to the following schedule.
| Hosting | Environment | Date | Maintenance Window | Typical Downtime |
| Global Release | All | Fourth Thursday of an upgrade month | client-managed | 5 minutes |