Template:Upgrade Schedule Details
The following tables outline the detailed upgrade release cycle
If you are subscribed to our Public Cloud offering your SmartSimple system will be automatically upgraded according to the following schedule
| Hosting | Environment | Date | Maintenance Window | Typical Downtime |
| Public Cloud | Production | Last Thursday of an upgrade month | 22:00 - 23:59 EST | 5 minutes |
| Public Cloud | Backup | Two weeks prior to the production upgrade | 22:00 - 23:59 EST | 5 minutes |
If you are subscribed to our Private Cloud offering with managed upgrades your SmartSimple system will be automatically upgraded according to the following schedule
| Hosting | Environment | Date | Maintenance Window | Typical Downtime |
| Private Cloud - Managed Upgrades | Production | Two weeks post Public Cloud upgrades (the second Thursday after the Public Cloud production upgrade) | 22:00 - 23:59 local time | 5 minutes |
| Private Cloud - Managed Upgrades | Development/Test | Two weeks post Public Cloud upgrades (the second Thursday after the Public Cloud production upgrade) | 22:00 - 23:59 local time | 5 minutes |
| Private Cloud - Managed Upgrades | Backup | Two weeks prior to the production ugprade (the last Thursday of an upgrade month and the same day as the Public Cloud production ugprade) | 22:00 - 23:59 local time | 5 minutes |
If you are subscribed to our Private Cloud offering with client-managed upgrades your SmartSimple system is only upgraded manually by your system administrator or by sending a request to SmartSimple. The upgrade package is made available for you according to the following schedule
| Hosting | Environment | Date | Maintenance Window | Typical Downtime |
| Private Cloud - Client-Managed Upgrades | All | Two weeks post Public Cloud upgrades (the second Thursday after the Public Cloud production upgrade). | client-managed | 5 minutes |