Template:Upgrade Schedule Details

Revision as of 12:10, 21 April 2016 by Alvin Thompson (talk | contribs)

Revision as of 12:10, 21 April 2016 by Alvin Thompson (talk | contribs)

The following tables outline the detailed upgrade release cycle


If you are subscribed to our Public Cloud offering your SmartSimple system will be automatically upgraded according to the following schedule

Offering Environment Date Maintenance Window Typical Downtime
Public Cloud Production Last Thursday of an upgrade month 22:00 - 23:59 EST 5 minutes
Public Cloud Backup Two weeks prior to the production 22:00 - 23:59 EST 5 minutes


If you are subscribed to our Private Cloud offering with managed upgrades your SmartSimple system will be automatically upgraded according to the following schedule

Offering Environment Date Maintenance Window Typical Downtime
Private Cloud - Managed Upgrades Production The second Thursday proceeding an upgrade month

(two weeks proceeding the last Thursday of an upgrade month)

22:00 - 23:59 local time 5 minutes
Private Cloud - Managed Upgrades Backup Last Thursday of an upgrade month 22:00 - 23:59 local time 5 minutes


If you are subscribed to our Private Cloud offering with client-managed upgrades your SmartSimple system is only upgraded manually by your system administrator or by sending a request to SmartSimple. The upgrade package is made available for you according to the following schedule

Offering Environment Date Maintenance Window Typical Downtime
Private Cloud - Client-Managed Upgrades All The second Thursday proceeding an upgrade month

(two weeks proceeding the last Thursday of an upgrade month)

22:00 - 23:59 local time 5 minutes