Backup Server and Testing Instances

In addition the instance that our organisation used for day to day work, all SmartSimple customers have access to a second, backup instance.

These backup instances of SmartSimple are updated nightly with all the current information from the main instance as it exists at about 3:00 a.m.

You can log into the backup instance with the same username and password as the production instance.

Please note that any changes to the data or the structure of the backup instance will be overwritten when the live data transfer takes place at 3:00 a.m.

Finding Your Backup Instance

Depending on the location of your production instance, you can determine the location of your backup instance using the following table:

Production Instance -> Backup Instance

http://xyz.smartsimple.com ->http://xyz.smartsimple.us

http://xyz.smartsimple.biz -> http://xyz.smartsimplebk.biz (or occasionally http://xyz2.smartsimple2bk.biz)

http://xyz.smartsimple2.biz -> http://xyz.smartsimple2bk.biz

http://xyz.smartsimple.ca -> http://xyz.smartsimple2.ca