Smartstaff, administrator
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→9. Help Users Recognize, Diagnose and Recover from Errors
===9. Help Users Recognize, Diagnose and Recover from Errors===
This is really 3 things:
# Indicate an error has occurred with some type of visual and warning message
# Tell the user what the problem is in plain language
# Provide a path forward, how does the user fix the issue? if possible, include a shortcut or something the user can click to resolve the issue
[[File:Usability-errormsg.png|thumb|none|400px|An error message the indicates an error occurred, tells the user what the problem is and provides a path forward.]]
Help users understand and fix errors with clear messaging that explains the problem and how they should resolve the error. Ask yourself: when I encounter a problem, do I know what I did wrong, and how to fix it?
