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For example, if you need to '''track cases''', then you will realize that the thing to be tracked is a “case”. If you need to track customer support calls, then you could think of the thing to be tracked as a “support call” or a “support ticket”. The terminology and meaning is entirely up to you.
In [[SmartSimple]] terminology we refer to the “thing to be tracked” as the [[Level 1 Entity]] and you give this [[Entity|entity]] the name that represents what it really is, such as a case or a support ticket.
==See Also==
* [[Level 1 Entity]]
* [[Level 2 Entity]]
* [[Level 3 Entity]]
* [[Entity and Instance]]
* [[Entity IDs]]
[[Category:Universal Tracking Application]][[Category:Applications]]