Revision as of 10:24, 10 July 2023

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The SmartSimple Cloud +AI integration gives you the ability to utilize large language models (LLM) from within our business process automation platform. LLMs may be utilized to improve productivity, processes, and outcomes. This article will walk-through how-to setup the integration, outline the two modes (automation and interactive), and delineate some sample scenarios.

Overview

There are two modes of operation when using SmartSimple Cloud +AI:

• Interactive Mode: This mode of operation occurs on a single object such as a grant application or review. In this scenario, the user can interact with the AI in a call-and-response kind of model. The user might ask the AI to help them rewrite content, translate content into another language, or make content more concise. The user can ask questions (prompts) and follow up with more related questions. The user can also be presented with optional predefined templates to streamline common tasks or actions.
• Automation Mode: This mode of operation can occur in various areas of the platform. In this scenario, the system is configured to automatically interact with your chosen 3rd party LLM vendor to do something without manual intervention. For example, the system can be configured to automatically generate an executive summary of an application or a summary of the reviewers’ comments. Applications could be prescreened and recommended or the AI could suggest reviewers with subject matter expertise related to the application.

Configuration - Essentials

Setting up +AI Integration

Before you can start using +AI functionality within your SmartSimple Cloud environment, you must reach out to your account manager as the fee is 20% of your total SaaS subscription. To set up the +AI integration, follow these steps:

1. SmartSimple can enable the +AI feature within your environment by going to Menu Icon > Global Settings > Integrations tab > Toggle on Enable AI.
   
   
2. Next, you will need to purchase your own license from your desired third-party LLM vendor. For example, if you wanted to use OpenAI for the currently supported chat feature, you can go to their website to see the available pricing options.
3. Once you have a license, you will need to add your license to an integration key. Go to Menu Icon > Global Settings > Integrations tab > Integration Key Management > Add an integration key of the type "OpenAI. Enter the API key provided by OpenAI and click Save.
   
   

Interactive Mode

The AI interactive mode is made available through the Work with +AI feature which can be enabled on nearly every record in the system, including organization profiles, user profiles, and UTA records. In this example, we can configure interactive mode on a UTA to streamline a hypothetical application process. 

Configuring Interactive Mode

As an example, we can configure the AI on a particular UTA by the following steps:

1. Go to UTA > Configuration Settings > Level 1/2/3 tab > AI. On this page, custom instructions and templates can be set up.
2. On the Permissions & Availability tab, users can set access to the feature by role, record type, or record status.
3. Click Save.
4. Navigate to the desired UTA record and select Tools > Work with +AI in the top action bar. This will open a modal window into which you can enter your prompts and adjust the Temperature setting.

Users with permission may access the interactive AI mode from record pages via the Tools menu.

In the interactive mode users can enter prompts using natural language, refine the responses by asking follow-up related questions in a conversational format. Users may also select from predefined prompts.

Setting up Templates

Templates can be created to streamline common processes. As an example, let's set up a template that will automatically translate the objectives of a record into another language. Instead of asking the AI to translate the contents this field each time, we can save our query by referencing the field as a variable.

Creating a Template

1. Go to UTA > Configuration Settings > Level 1/2/3 tab > AI > Click the New Template button.
2. Under the General tab, give the template a Name and a Caption. The Caption is what will be surfaced to users during template selection.
3. Enter the template contents in the Template field. When referencing specific record fields, be sure to use the Field Name rather than the Caption. In our example, we can ask the AI to translate the content of a specific field into French by referencing the field name in quotations.
   
   

   Templates allow you to reference field names.
4. Set who has access to use this template under the Permissions & Availability tab.
5. Click Save.

Selecting a Template

1. Go to the desired UTA record > Tools > Work with +AI.
2. Select the preferred template from the dropdown.
   
   

   When selecting a template, any variables used will automatically resolve in the prompt window.
3. Set the desired Temperature. This setting controls the level of randomness desired from the AI's response. A lower number correlates to a more consistent and repeatable response.
4. Click the Send button. After a moment, the AI will respond to the request.
   
   

   Once the AI returns with a response, you can give it further prompts or select another template.

Best Practices for Template Prompts

When deciding which prompts to use in a template, it can be helpful to test the prompts by going to any UTA record and clicking Tools > Configuration Mode > Variable Syntax Helper. Here, you can test your expressions and see if your variables resolve correctly.

Some best practices for prompt engineering have been listed by OpenAI:

• Put the instructions at the start of the prompt and use double quotation marks ( " " ) to separate the instructions from the context
• Be specific and descriptive about the desired outcome, including details about context, length, format, style, etc
• Provide an example or desired format in the prompt if necessary

Automation Mode

Configuring Automation Mode

Once +AI integration has been set up, the automation mode can be used in various areas of the system. The existing SmartSimple variable processor has been modified in order to allow you to interface with the AI server. To familiarize yourself with the syntax and possible statements, you can test the syntax using the Variable Syntax Helper by opening a object record and going to Tools > Configuration Mode > Variable Syntax Helper.

Syntax

The syntax used for prompts in web page views and workflows is:

These parameters are explained as follows:

• AI service: The AI service being used. If left empty, OpenAI will be used as default.
• AI function: Set the intended use of the input text. If the text is meant to be static, set the value to "text". If the text is meant to be edited by the AI, set the value to "edit".
• temperature: Set the desired level of randomness of the generated text, where a value of "0" is the most conservative while a value of "9" is the most random.
• instruction: Optional parameter when using the edit AI function.

Note: If the AI function parameter has been set to "edit", you must pass instructions to the instruction parameter on how the text should be edited in natural language. For example, "fix the grammar", "make this in the style of a poem", or "translate this into Japanese".

Example Scenario	Syntax
Ask AI to write an email for a specific user
Ask AI to fix the spelling of a message
Ask the AI to write a grant application summary

Frequently Asked Questions

Which AI vendor does SmartSimple use?

SmartSimple is flexible enough to integrate with different third-party AI vendors. Currently, our integration supports OpenAI's text-davinci-003 model by default.

Can we use a different vendor other than OpenAI?

If you would like to integrate with a different vendor, reach out to our Platform Solutions team or your account manager for more details.

Can we use our own finetuned model or a different model with OpenAI?

Yes. You can use your preferred custom model within the AI's automation mode by modifying the opening syntax. For example, if you wanted to use ChatGPT, you could specify it in the syntax like so:

If you wanted to use your own custom model, you can specify the name with the following syntax:

Settings Explained

These settings are found within the interactive mode of +AI.

General Tab

The following settings are available on the General tab:

Template Settings

This following settings are available when creating a template: