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The [[Universal Tracking Application]]™, generally referred to as the “UTA”, provides a powerful information gathering tool available within the [[SmartSimple]] framework. This [[Application|application]] can be used in a wide variety of ways within your organisation.
* Case management type [[Application|applications]] for use within professional services organisations.
* Grants managment type applications using widely by granting organizations.
* Program Management applications where traditional project tracking methodology is not suitable.
* Helpdesk applications for use by organisations wishing to track and report on support tickets.
The UTA consists of two types of basic [[Entity|entities]]: the thing to be tracked and the activities associated with tracking that [[Entity|entity]]. The following diagram outlines the general structure of the [[Universal Tracking Application]].
[[Image:UTA2Uta-diagram-800w.gifjpg|link=]]
<u>'''“The thing to be tracked”'''</u>
For example, if you need to '''track cases''', then you will realize that the thing to be tracked is a “case”. If you need to track customer support calls, then you could think of the thing to be tracked as a “support call” or a “support ticket”. The terminology and meaning is entirely up to you.
In [[SmartSimple]] terminology we refer to the “thing to be tracked” as the [[Level 1 Entity]] and you give this [[Entity|entity]] the name that represents what it really is, such as a case or a support ticket.
==See Also==
* [[Level 1 Entity]]
* [[Level 2 Entity]]
* [[Level 3 Entity]]
* [[Contact]]
* [[:Category:Transactions|Transactions]]
{| cellpadding="5" style="background-color:#F0F0F0;border-style: solid; border-width: 2px"
| [[Image:Previous.png|link=Universal Tracking Application]] [[Universal Tracking Application]]
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| [[Entity and Instance]] [[Image:Next.png|link=Entity and Instance]]
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[[Category:Universal Tracking Application]][[Category:Applications]]
