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Workflow Task Type: Acknowledgement

111 bytes removed, 16:41, 23 September 2013
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__TOC__  Acknowledgement [[Workflow Task Types]] are used to send messages to SmartSimple [[contact]]s.
[[Image:Acknowledgement.png|link=]]
* '''Description''' - Detailed description of the task ''(optional)''.
* '''Expire After''' - Intended duration of the workflow.
----===<br />:''Message Template===''
* '''Message Type''' - Type of message – e-mail, instant message, both, or none required with this task. E-mail and instant messages can be created using variables that will create custom messages specific to instances of the [[Workflow|workflow]].
* '''From Address''' - Email address sent from. This field accepts variables, so you can either hard-code a value (i.e. ''donotreply@mycompany.com'') or use variable syntax (i.e. , on a Level 1 Workflow: ', ''@owner.email@''')
* '''CC Email Address''' - CC recipients address. ''(Separate multiple addresses with commas)''
* '''Message Subject''' - Narrative subject line of the message.
* '''Message Body''' - Narrative body of the message.
* '''Attach Object''' - Attaches the details of the object to the message. In the case of a [[SmartSimple]] object, such as a company, person, or [[Application|application]], the textual details of the object will be added. If the object is a file, then the file will be attached to an e-mail message, but not an instant message.
* '''Attachment File IDs''' - Attach additional default files when triggered from a [[Smart Folder]].See
* '''Role''' - Specific [[Role|role]] required to complete this task. The list of [[User|users]] associated with this [[Role|role]] will be displayed to the initiator, before this task is commenced.
* '''Selected Users''' - If required, specific [[User|users]] can be selected to complete this task. This technique restricts the number of [[User|users]] that the initiator can select.
===Routing Options===* '''RoutingOptions''' - Specifies the types of options available to process this [[Workflow|workflow]] step. In many instances, the default options can be used, such as Approved, Rejected or Revise. But additional and alternate sets of options can be created to reflect more complex business processes.
* '''Use UTA Role''' - Check this box if you would like to use this role with a [[UTA]] triggered [[Workflow|workflow]].
==Configuration Walk-Through==
The following articles walk through the steps needed to configure this Workflow Task Type
* '''[[Adding a Workflow Task in an Acknowledgment Workflow]]'''
* [[Workflow Task Types]]
* [[Using variable syntax to select recipients for workflow tasks]]
 
[[Category:Workflows]]
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