View source for Common reasons your workflow messages aren't arriving

====Q: Why aren't my workflow messages arriving?====

=====A: Some common reasons for workflow messages not arriving are:=====

# Your [[Browser|browser]] has a pop-up blocker.
# [[Workflow|Workflows]] are not enabled.
# There is another [[Workflow|workflow]] triggering on the same status.
# Your [[Workflow|workflow]] is not configured properly.

=====Solution to:=====

# Allow [[SmartSimple]] as a trusted site '''''or''''' check your [[Browser|browser]] for any tool bars that may be blocking the pop-ups '''''or''''' set the [[Workflow|workflows]] to suppress pop-ups.
# Typically in [[UTA]]s, you will need to edit the ''template'' and enable [[Workflow|workflows]] for the level at which they are being triggered.
# You will need to review the other [[Workflow|workflows]] to make sure that two [[Workflow|workflows]] are not triggering on the same status.
# You will need to review the configuration of the [[Workflow|workflows]] to ensure that the connectors are set appropriately as well as the individual tasks that are to take place.

[[Category:FAQ]][[Category:Universal Tracking Application]]